Terms & Conditions

When making any enquiries via Instagram or DM, you will be redirected to the website for further detailed information.

Booking Policy

When purchasing a treatment through the website, the minimum amount due payable will be 50% of the treatment cost. The remainder of the amount due will be payable on the date of your treatment. When proceeding to the checkout, you will have the option to pay in full, or pay later using Clearpay or Klarna.

Payment Terms

A 50% deposit is taken automatically at checkout.

The remaining balance must be paid in full on or before the treatment day.

Treatments will not proceed unless the balance is fully settled.

Refunds

If you have purchased a treatment from us, and you have changed your mind, please note that a maximum of 50% of anything paid by you will be refunded back.

This can take up to 5 business days to be received back to the card used for original payment.

Appointment Rescheduling & Missed Visits

Clients may reschedule once at no cost. If you require to reschedule for a second time, full payment for the treatment will be required.

Please note that a 72 hours notice will be required to alter an appointment date. Anything less than this notice period can have an effect on any payments made and any refunds may be declined.

If an appointment is missed or cancelled twice, the deposit becomes non-refundable, and a new deposit may be required for rebooking.

If you are running late for your appointment, please inform us as soon as possible, as this can cause further delays for other appointments that may be booked in after yours. If you are 15 minutes or more late to your appointment, you will not be seen and your appointment will need to be rebooked. We will not jeopardise other clients appointments.

Where applicable, if a return appointment is required, you will be given a date and time for this on the date of your treatment. If you fail to attend this appointment twice, the return session will be cancelled and a new treatment will need to be purchased.

Medical Suitability

All treatments are subject to a medical suitability assessment.

If a client is unsuitable for a selected treatment, an equivalent-value credit may be issued.

Treatments with use of any Antiwrinkle Treatment

Any treatments that require the use of any Antiwrinkle substances will require a prescription. You will be required to attend an appointment with a prescriber who will go through a series of questions. When finished, they will issue the prescription and this will then allow us to place the order for the item which will then be delivered to our clinic.

Please note that this process can take anything up to 5 working days before your treatment can be carried out.

The charge for seeing the prescriber and ordering of the item is built into the cost of your treatment.

BLACK FRIDAY2025 TERMS & CONDITIONS

Promotion Valid: Sunday 16/11 – Sunday 30/11 at 11:00 PM

These Terms & Conditions apply to all Black Friday purchases made through our online store.

1. Promotion Period

  • The Black Friday promotion runs from Sunday 16 November to Sunday 30 November at 11:00 PM.

  • Purchases made outside these dates do not qualify for promotional pricing.

2. Eligibility & Sharing Between Friends

  • Treatments purchased during the Black Friday promotion may be shared between friends or family members.

    • Example: A package of 4 sessions can be divided into 2 sessions per person.

  • The purchaser must supply the names of individuals who will share the treatments before booking.

3. Payment Structure

  • At checkout, the system will automatically charge 50% of the total treatment value as a deposit.

  • The remaining 50% balance must be paid in full on or before the day of treatment.

  • Treatments will not be carried out unless the outstanding balance is fully settled.

4. Appointment Changes & Missed Appointments

  • Clients may reschedule their appointment once only without penalty.

  • If a client:

    • Misses or cancels their appointment twice, or

    • Fails to attend without notice,
      the deposit becomes non-refundable and a new deposit may be required for rebooking.

5. Treatment Completion Deadline

  • All Black Friday treatments must be fully completed by 28 February 2026.

  • Any unused sessions after this date will expire and cannot be refunded or extended.

6. Treatment-Specific Conditions

DOT Matrix CO₂ Laser

  • Includes home-care products as part of the promotional package.

  • Only 1 session is included per area; no second session is provided for any area.

  • Areas are treated individually.

Facial Lift Protocols

  • Include dedicated home-care products to support results.

All Treatments

  • All Black Friday treatments include:

    • Photobiomodulation / LED therapy

    • Complimentary injectable B12 (1000 mcg) per session

  • These are included as part of the promotional package and cannot be exchanged for alternatives.

7. Refunds & Exchanges

  • All Black Friday purchases are strictly non-refundable and non-exchangeable, except where required by law.

  • Promotional pricing cannot be combined with any other discount, voucher, or offer.

8. Medical Suitability

  • All treatments are subject to medical assessment and practitioner approval.

  • If a client is found unsuitable for a purchased treatment, an equivalent-value credit may be offered toward alternative services.

9. General Conditions

  • The clinic reserves the right to modify or withdraw the Black Friday promotion at any time.

  • By purchasing during the Black Friday period, customers agree to all Terms & Conditions listed above.