Terms & Conditions
When making any enquiries via Instagram or DM, you will be redirected to the website for further detailed information.
Booking Policy
When purchasing a treatment through the website, the minimum amount due payable will be 50% of the treatment cost. The remainder of the amount due will be payable on the date of your treatment. When proceeding to the checkout, you will have the option to pay in full, or pay later using Clearpay or Klarna.
Payment Terms
A 50% deposit is taken automatically at checkout.
The remaining balance must be paid in full on or before the treatment day.
Treatments will not proceed unless the balance is fully settled.
Refunds
If you have purchased a treatment from us, and you have changed your mind, please note that a maximum of 50% of anything paid by you will be refunded back.
This can take up to 5 business days to be received back to the card used for original payment.
Appointment Rescheduling & Missed Visits
Clients may reschedule once at no cost. If you require to reschedule for a second time, full payment for the treatment will be required.
Please note that a 72 hours notice will be required to alter an appointment date. Anything less than this notice period can have an effect on any payments made and any refunds may be declined.
If an appointment is missed or cancelled twice, the deposit becomes non-refundable, and a new deposit may be required for rebooking.
If you are running late for your appointment, please inform us as soon as possible, as this can cause further delays for other appointments that may be booked in after yours. If you are 15 minutes or more late to your appointment, you will not be seen and your appointment will need to be rebooked. We will not jeopardise other clients appointments.
Where applicable, if a return appointment is required, you will be given a date and time for this on the date of your treatment. If you fail to attend this appointment twice, the return session will be cancelled and a new treatment will need to be purchased.
Medical Suitability
All treatments are subject to a medical suitability assessment.
If a client is unsuitable for a selected treatment, an equivalent-value credit may be issued.
Treatments with use of any Antiwrinkle Treatment
Any treatments that require the use of any Antiwrinkle substances will require a prescription. You will be required to attend an appointment with a prescriber who will go through a series of questions. When finished, they will issue the prescription and this will then allow us to place the order for the item which will then be delivered to our clinic.
Please note that this process can take anything up to 5 working days before your treatment can be carried out.
The charge for seeing the prescriber and ordering of the item is built into the cost of your treatment.
Consent form to be signed by patient
Commander in MEDICINE DR Calos Prado
BsC Biomedicine, Biochemistry and Genetics, MSC Aesthetic Medicine, PGDip Epigenetics and Oralfacial Harmonisation
Medical Residency in face lifts with surgical absorbable threads
OMNIX Fully Insured
**MEDICAL POST-PROCEDURE CARE, CONSENT,
ASSUMPTION OF RISK & LIABILITY WAIVER**
This document constitutes a legally binding medical agreement between Botox On The Go Ltd (“the Clinic”) and the Patient named below.
By signing this document, the Patient confirms full understanding, acceptance, and agreement to all terms contained herein.
PATIENT IDENTIFICATION
Full Legal Name: __________________________________________
Date of Birth: ___________________________________________
Home Address: ___________________________________________
Telephone: ______________________________________________
Email: _________________________________________________
TREATMENT(S) RECEIVED (Tick all that apply)
☐ Microneedling
☐ Salmon DNA / PN / PN-H
☐ CO₂ Laser
☐ Injectable Treatments
☐ Surgical / Advanced Aesthetic Procedures
☐ Other (Specify): __________________________________________
ACKNOWLEDGEMENT OF MEDICAL RISK
The Patient acknowledges that all aesthetic, laser, regenerative, and surgical procedures carry inherent and unpredictable risks, including but not limited to infection, scarring, pigmentation changes, delayed healing, allergic reaction, and unsatisfactory outcomes.
Results are not guaranteed.
MANDATORY POST-PROCEDURE INSTRUCTIONS
The Patient confirms that verbal and written aftercare instructions were provided before and/or on the day of treatment and must be followed strictly, precisely, and without deviation.
GENERAL POST-CARE – ALL PROCEDURES
The Patient agrees to:
Not touch, rub, scratch, massage, or apply pressure to treated areas
Keep treated areas clean and dry
Avoid make-up, active skincare, retinoids, acids, vitamin C, exfoliants
Avoid sun exposure, UV devices, heat, saunas, steam rooms, swimming pools
Avoid alcohol, excessive sweating, and strenuous exercise
Use only products prescribed or authorised by the Clinic
Refrain from self-medicating or applying any topical or oral treatment without approval
MICRONEEDLING & SALMON DNA (PN / PN-H)
The Patient understands that redness, swelling, tenderness, and sensitivity are expected and agrees to:
Avoid make-up for 24–48 hours
Avoid heat, alcohol, and exercise for 24–48 hours
Follow the prescribed skincare protocol exactly
CO₂ LASER & SURGICAL PROCEDURES – CRITICAL WARNINGS
ANY FAILURE TO COMPLY WITH THE FOLLOWING IMMEDIATELY TERMINATES CLINIC LIABILITY.
The Patient agrees:
NOT TO COVER THE TREATED AREA WITH CLING FILM OR OCCLUSIVE DRESSINGS unless expressly instructed in writing by the Clinic
The POST OP is clear and simple - Savln (Burns cream on the next 1-2 days ) do not cover - AVOID WATER - after area is dry you can wash with lukewarm water and apply Laroche cucaplast
No antibiotics is required as we need this controlled inflammatory process
NOT TO BATHE, SHOWER, OR ALLOW WATER CONTACT with the treated area unless specifically authorised
Not to pick, peel, scratch, or forcibly remove scabs or crusting
Not to apply unauthorised products or medications
To strictly avoid sun exposure
NO INDEPENDENT DECISION-MAKING
The Patient agrees:
Not to deviate from any instruction provided
Not to rely on third-party advice (including internet, social media, or non-clinic professionals)
To contact Botox On The Go immediately before taking any action outside the provided guidelines
Failure to do so transfers full responsibility to the Patient.
FULL WAIVER & LIMITATION OF LIABILITY
To the maximum extent permitted by UK law, the Patient irrevocably waives and releases Botox On The Go Ltd, its practitioners, directors, employees, and affiliates from any and all liability, claims, damages, or losses arising from:
Failure to follow post-procedure instructions
Patient-initiated aftercare decisions
Use of unauthorised products, medications, or treatments
Exposure to heat, water, sun, pressure, or occlusion against advice
Any action taken without prior Clinic approval specially going to Hospital prior to talking to DR Carlos
All resulting complications are the sole responsibility of the Patient.
INSURANCE, INVESTIGATION & MEDICAL REVIEW
The Patient understands and agrees that in the event of a complaint, adverse outcome, or insurance claim:
All medical records will be disclosed and reviewed
The Clinic premises are monitored by CCTV
All consent forms and documentation will be examined
A third-party independent medical professional will review the case
Toxicology testing may be requested or required
If any steps were omitted or contradicted from documentation discussed before or on the day of treatment, no liability will attach to the Clinic.
FINAL PATIENT DECLARATION
By signing below, I confirm that:
I have read and understood this document in full
I had the opportunity to ask questions
I accept all medical risks
I agree to follow all instructions without deviation
I understand this document is legally binding
PATIENT SIGNATURE
Printed Name: __________________________________________
Signature: _____________________________________________
Date: _________________________________________________
CLINIC REPRESENTATIVE
Practitioner Name: _____________________________________
Signature: _____________________________________________
Date: _________________________________________________
What began as a passion project has evolved into something more. We’re proud of where we’ve been and even more excited for what’s ahead.